Return Policy

If for any reason Clients are not satisfied with an order, the items can be returned within 14 days of the order’s delivery date (not valid for masks that can't be returned).

Please note, we don’t exchange size and/or make replacements. If you want to change size or choose a different model, you can make a return and then place a NEW order.

Return Instructions

  • - To request a return CLICK HERE and either sign in to your account or enter your email and order number. Next, select the items to return and the desired type of return.

Once completed, CRIME LONDON will send a confirmation email, with the Return Authorization Number (RMA) with the instructions for the return shipment.

  • - The return shipment has to be paid by the customer
  • - Returns must be shipped within 14 days of the order’s delivery date.

Return Terms & Conditions

Shoes must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.

Footwear must not have been worn and must not show any signs of use. Soles must be in perfect condition and must not be marked in any way and they must be returned with all original accessories.

CRIME LONDON reserves the right not to accept returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website.

In the case of unauthorized or non-standard returns, the client will be contacted by our customer care and will have to send a courier to collect the parcel.

In the case of defective or incorrect merchandise, we invite Clients to immediately contact

CRIME LONDON reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.


Refunds will be processed within 10 working days from the receipt of the return in our logistics.

For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 72 hours and within their next billing statement. Processing time may vary depending on the Credit Card Company. Orders paid by PayPal will be refunded to the original account.

In case of Bank Wire Transfer client must communicate the IBAN code, eventually the BIC code and the name of the account holder.

Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.